Code of Conduct


  • For the safety of the staff and your pet ScallyWags requires that you disclose when booking if your dog exhibits any difficult or aggressive behaviour. (Please check the dangerous dogs act)
  • No liability will be accepted by ScallyWags in injury caused by difficult or aggressive behaviour by your pet
  • No liability will be accepted by ScallyWags when any health problem is uncovered or aggravated, by any part of the grooming process.
  • An additional cost will be incurred for any dogs that require de-matting or removing a matted coat. This is also a time-consuming and high risk process which incurs additional costs through dulling of equipment. Any additional products used in de-matting will be charged for.
  • Flea baths incur an additional cost as not only do the dogs have to sit in the flea shampoo for 10-15 minutes to kill them but we also have to fumigate the whole salon to prevent fleas from settling or spreading.
  • We do not pluck ears for dogs and clip the hairs shorter instead.
  • We do not express anal glands
  • All clients must fill out, sign and date a record card and agree to the disclaimer.
  • Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment.
  • Please note that any bookings from now on will require a £10 deposit. This deposit is non-refundable. The deposit is also non-transferable unless we are notified 48hours or more prior to the time and date of the appointment.
  • Deposits will be taken in person and can be rolled over from one appointment to the next.

All booking are subject to our terms and conditions